WAVE POWER - Child Safeguarding


Ensuring child safety is a key part of how we operate. It helps to provide a safe, happy and fun environment where children can learn to swim and develop their skills. The responsibility to safeguard children does not belong to any one person. Instead it belongs to everyone who plays a part in delivering our activities. Wavepower is intended for anyone involved in these activities and offers practical guidance and information on mandatory requirements and good practice. This publication will be fully updated in 2020, but if any new guidance or policy changes are released prior to this, then pages will be updated or added to this section of the website.

Wavepower 2016-19 Download

Wavepower is a large document. We have split it into sections for easier access. Files are in PDF format.

  • Index  Full index with page numbers
  • Contents  Information and contents
  • Section 1  Introduction to Wavepower (Pages 8-17)
  • Section 2  Toolbox (Pages 18-89)
  • Section 3  Child safeguarding responsibilities  (Pages 90-93)
  • Section 4  Guidance for coaches, teachers and poolside helpers (Pages 94-105)
  • Section 5  Templates, forms and checklist (Pages 106-123)


There’s no doubt that swimming is a brilliant way to enjoy yourself, for adults and little ones alike! The water can be lots of fun, and swimming is a great way to keep healthy and fit, but it’s important to stay safe in, on and near any expanse of water.

There’s no doubt that swimming is a brilliant way to enjoy yourself, for adults and little ones alike! The water can be lots of fun, and swimming is a great way to keep healthy and fit, but it’s important to stay safe in, on and near any expanse of water.

Whether you intend to bring the kids to the beach, or decide to swim in a lake, it’s essential to be prepared for all eventualities. To make sure that everyone enjoys being in and around water, the Royal Life Saving Society (UK) have come up with a useful ‘SAFE Code’ to help you remember how to check for water hazards, stay informed, and prepare yourself in case of an emergency.

One: Spot
Be vigilant for potential hazards, such as tides or currents. Information about this will be available on nearby notice boards, or online, using certain weather smartphone apps. Keep in mind that there could be hidden dangers underneath the water; for example, tree roots submerged in lakes, or dips on the sea bed at the beach. If you’re at a beach, look for flags to denote where it is safe to swim, and whether or not a lifeguard is on duty. Be careful of unsafe river banks, and stay well back from the water’s edge, in case of unstable terrain. Above all else, make sure that the water itself is suitable for swimming, as polluted water could be very dangerous to one’s health.

Two: Advice
Always take notice of the signs that should be placed near wherever there is an expanse of water. Only swim in areas that have a lifeguard on duty, and wear buoyancy aids and/or life jackets when appropriate. Never allow younger swimmers to use inflatable toys or mattresses instead of lifejackets, and parents & guardians should place their young swimmers under ‘touch supervision’, meaning that the swimming child(ren) should be within arm’s length from the supervising adult. It should go without saying that if you’re supervising young swimmers, other distractions like your mobile phone or laptop need to be put to one side.

Three: Friends
Simply put, there’s strength in numbers. If you swim alone, with no-one else around, then you greatly increase any risk of danger. Make sure to swim with friends or family wherever possible, because they can get help if you ever need it (and similarly, you can be there for them if they ever get into trouble). If you’re travelling to a beach, make sure to swim in the area that is under a lifeguard’s supervision.

Never swim alone in remote areas, because even for the most experienced of swimmers, the risks can be too much – especially in open waters.

Four: Emergency
No-one ever expects an emergency to happen while swimming, but nevertheless, the worst is still possible when you least expect it. Worldwide, drowning is the 3rd leading cause of accidental death in children under 15 years old. Don’t just assume that an accident or emergency will only happen in the sea or in deep water; people can also end up drowning in canals and shallow rivers & streams, garden ponds and paddling pools, especially if they end up in the water unexpectedly.

If you find yourself to be a witness of an emergency, call the state or national emergency services immediately: In European Union countries, the number to call is 112, while the emergency number in North America is 911, and 000 in Australia (a full list of emergency numbers for each country is available here).
Shout loudly to anyone nearby to get help, and alert a lifeguard if one is nearby, but never enter the water on your own to save someone. If you’re able to get hold of the person safely without entering the water, grab the person carefully, or use a safety ring if one is available nearby.

We always want to keep our little ones safe in the water, as well as ourselves. If you’re planning a family day out at the beach, the pool, or by the open water, take a moment to teach younger swimmers about the importance of water safety. For more advice, visit our Water Safety section, or visit the website of RLSS (UK)


Complaints procedure


Our aim is to ensure you are very happy and satisfied with our service. In the event that you need to complain, please follow this procedure:

Statement of intent Swim Safe UK believes that pupils and parents/guardians are entitled to expect courtesy and prompt, careful attention to their needs and expectations. We welcome suggestions on how to improve our Swimming School and will give careful consideration to any concerns raised. We anticipate that most concerns will be resolved quickly by an informal approach with the Swim Safe UK coordinator. If this does not have the desired result, we have a procedure for dealing with concerns. Aim We aim to bring all concerns regarding the running of our swimming school to a satisfactory conclusion for all of the parties involved.

Methods To achieve this, we operate the following complaints procedure:

How to complain:

Stage 1
Any pupil or parent/guardian who is uneasy about any aspect of the swimming school provision, should, in the first instance, discuss their concerns with the Swim Safe UK coordinator concerned. The Swim Safe UK coordinator concerned must complete a Complaints Report Log for information only.

Stage 2
If the written response is not acceptable, the pupil or parent/guardian should request a meeting with the Director of Swim Safe UK. In addition the pupil or parent/carer may also be accompanied by partner/friend. An agreed written record of the discussion must be made and all parties present at the meeting must sign the record and receive a copy of it.

Stage 3
In the event an acceptable conclusion can not be reach by both parties a full refund for the remaining lessons will be offered and the party making the complaint will be signposted to the ASA for further advice.

Stage 4
If the nature of the complaint has regards to a child’s welfare, reference must be made to Swim Safe UK Ltd Child Protection Policy.


Terms & Conditions

Condition of pool premises
Whilst Swim Safe UK Ltd will make all reasonable efforts to ensure that the condition of the pool premises including the changing rooms, washing facilities, the pool and poolside area are in suitable condition, they do not accept liability for any injury to a swimmer which may be caused by any defect and further advise that any claim arising from such a defect must be addressed to the proprietors of the pool premises.

Teaching Policies, Procedures and Parental Responsibilities
All Swim Safe UK Swimming Teachers are ASA Level 2 qualified and all Assistant Swimming Teachers are ASA Level 1 or above qualified.  All our teachers have undergone enhanced CRB disclosure checks. It is our policy to provide a temporary replacement Swimming Teachers in the event of any instructor being absence.  We reserve the right to replace Swimming Teachers, if necessary, once the term has started.

Swimming Teachers are only responsible for pupils during their swimming lessons and parents and/or guardians are responsible at all other times. The swimming lesson begins when the Swimming Teacher accepts charge of the pupil and ends when the lesson finishes.

Parents must remain on the premises whilst the pupil is in their lesson. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergency situation.

Parents/guardians must never distract the teacher during a lesson and should direct all communication through the Swim Safe UK coordinator. Parents/guardians attempting to speak with a teacher during the period that lessons are in progress is dangerous as it will distract the teacher from the supervision of the pupils in their lesson.

A quality Assurance check on each teacher’s performance is monitored each term by an internal verifier.

Special Needs
Swim Safe UK Ltd cannot accept responsibility for the medical condition or other special needs of any swimmer unless full disclosure of the details have been made to Swim Safe UK Ltd by the swimmer or the parent or guardian of a swimmer when first registering the swimmer for lessons or following any medical condition being confirmed during a course of lessons after the swimmer has been accepted for tuition

Pupil Illness
If your child is unwell, we recommend that you do not bring them to their swimming lesson

If your child has been ill within the last 14 days with diarrhoea they should not attend their lesson.

Any swimmer known to be or found to be suffering from any infectious ailment or condition will not be allowed to participate in the lesson and it is the responsibility of each swimmer or (in the case of a child swimmer) the parent or guardian of the swimmer to ensure that the swimmer is fit and well enough to participate. Swim Safe UK Ltd will not accept liability for any infection passed to a swimmer by another swimmer on the course or in the pool

Swimming Lesson Programme
The ‘learn to swim’ programme runs for a minimum of 35 weeks throughout the year, split into six terms.

Term dates, where possible, will run in conjunction with the school terms and where possible will take into account the school holiday periods. As public holidays are not the same for every school, some lessons will take place on local public holidays.

The ‘learn to swim’ programme classes are held over a 30 minute timeslot. 1-2-1 classes are held over a 30 minute timeslot unless different arrangements are made at the time of booking.

Pupil to Teacher ratios are 6 pupils to 1 teacher in stages 1-5 and increasing to higher numbers of pupils to teachers as the child moves through the remainder of the programme.

Swimming Lesson Dress Code
We advise that all children should wear tight fitting costumes/trunks. (Baggy costumes/trunks can restrict movement)

In the interests of hygiene swimmers must shower before entering the pool, and all pupils with long hear should wear swimming cap from the Swim Safe UK web site or insure it is securely tied back.

Chewing gum is not allowed during lesson.

All plasters and hair clips must be removed before swimming in case they come off in the water and then cause damage to pool filters.

Where possible, pupils should refrain from wearing goggles in stages 1-3 as this can restrict progression.

Pupil Progression
All pupils on the ‘learn to swim’ programme work towards the ASA National Plan for Teaching Swimming. Swimming Teachers continually assess all pupils’ progression throughout the term

Progression of all pupils will be at the judgment of the teacher and the Swim Safe swimming coordinator, in accordance with the progression within the criteria of the “ASA National Plan for Teaching Swimming”.Pupils will be moved during term time if they meet the skills criteria required for movement to the next stage and will not be deliberately held back until the end of a term before progressing. (During re-enrollment is the only time this is restricted).

Progression reports for all pupils on the ‘learn to swim’ scheme will be issued in the last week of each term. All pupils must complete the skill criteria within each of the stages before progressing onto the next stage. Upon completion of a stage the pupil will be issued with a badge slip, where you can purchase a certificate and badge from Swim Safe UK web site.

Teachers of pupils that are ready to progress onto the next stage will issue the Swim Safe UK coordinator with a moving up slip. Once this has been received the pupils parent/and or guardian will be informed of the change of stage, along with available time, day and swimming teachers available

Due to the continuous progressive nature of our programme, and the variety of ability levels within each session, we cannot guarantee a specific time slot on progression, as a space within the next stage may not always be immediately available. Consideration will be made to siblings and other family members.

Swimming Lesson Enrolments
Fees will be paid in advance of the new term.
Refunds for non-attendance will not be given.
Payment can be made by Cash, Credit or Debit Card and Cheque (payable to Swim Safe UK Ltd)

Renewing Swimming Lessons
The Swim Safe UK web site states the start date of priority re-enrolment for current pupils for the next term, which is approximately one week before the current term ends. Please note that if payment for a renewal is not received before the free booking date (approximately after the last day of the current term) stated on the Swim Safe UK website, we can no longer reserve your place in the next term and if another customer books the space, your space will be lost

Changing and Moving Lesson
You may request a change of time, day or Swimming Teacher and we will accommodate your request, provided a space is available.

Pool Closure and Cancelled swimming lessons
For One to One lessons SwimsafeUK Ltd must be notified of cancellation 24 hours in advance. In the event of a closure/cancellation we will make every attempt to contact our customers as soon as possible. All parents/guardians are encouraged to supply us with mobile telephone number for quick communication purposes.

In the unusual event of a pool closure or cancellation, a credit note will be given in lieu of future payment for the following term. In an instance where a pupil is not returning to our classes for a further term, a refund for missed lessons will be given.

Refunds Policy
If after booking term lessons you wish to cancel, you may do so by contacting the SwimSafeUK Ltd. coordinator in writing, within 7 days of making the booking. You will receive a refund of the payment made, less 15% administration charge. If you wish to cancel after 7 days of making the booking, you may do so by contacting SwimsafeUK Ltd. coordinator in writing at any time before your first lesson or up to 3 working days after your first lesson. You will receive a refund of payment made, less fees for the lesson provided if applicable and less 25% administration fee. After this period, we cannot offer refunds or credit notes if you are unable to attend lessons.

In respect of private lessons and ‘one-to-one’ lesson if these are not taken after 6 months, then refunds will be limited to 50% of monies paid, less the value of the lessons delivered. If lessons are not taken after 12 months, then NO REFUNDS will be paid. The period of time for you to cancel lessons may be extended under extraordinary conditions. This will be entirely at the discretion of SwimsafeUK Ltd.

If you cannot attend for a number of lessons in a row for medical reasons, we can refund or credit the following terms lesson for those lessons missed if a copy of a doctor’s note is provided to the Swim Safe UK coordinator.

Acts of God
In the event of classes being cancelled for safety reasons due to Acts of God, including severe weather conditions beyond our control refunds will not be available.

Child Protection
Children over 8 years should change in correct gender changing room. Children under 8 should be supervised when using the toilet. Customers accept that at times there will be physical contact between the teacher and their child, in a professional, caring manner. Child protection, including bullying, is in line with the Amateur Swimming Association child protection policies. This can be found under the following link http://www.swimming.org/asa/clubs-and-members/wavepower

Payment/ bookings can be taken either in person or by telephone and payments will be processed and recorded on a secure database. On completion of a booking receipts will be sent along with a confirmation email/letter providing you with all the relevant important information needed for the new term.

Bookings will not be available to book on-line through the internet.

All bookings should be accompanied by a payment. Swim Safe UK Ltd accepts payment via the following methods: credit/ debit cards, cash or cheque and BACS. Please note the following cards will not be accepted. American express and Solo. No provisional bookings will be taken under any circumstances, for either current or new customers, spaces cannot be confirmed unless payment is taken.

We like to encourage communication and welcome the discussion and points of issues to be raised with our Swim Safe UK coordinator. Questions regarding the progression of pupils should be directed towards the Swim Safe UK coordinator who will speak with the pupils swimming teacher and provide feedback.

Changing Rooms & Viewing
Customers should aim to arrive no more than 5 minutes before the lesson and leave no more than 5 minutes after the lesson to help improve changing room comfort unless you are members of the venue. Only one parent/guardian is permitted on poolside per pupil.

We do ask that all parents/guardians remaining in the pool area are respectful to members No footwear is allow to be worn on poolside unless with shoe covers provide by the venue. Parents/guardians are asked not to become unnecessary distractions for their child or teacher.

It is difficult for the teaching staff to gain full attention from their pupils if they are being distracted; progress can be affected if children are not fully able to concentrate.

No photography or filming is permitted on poolside

No food on poolside. Chewing gum is not allowed during lesson.

Valuables left in the changing area at owner’s risk

Car seats and push-chairs etc. should not be left in the changing rooms as there is not enough room for them.

These terms and conditions apply to Swim Safe UK customers version updated 06 Feb 2012.

Swim Safe UK Ltd and the pool owners cannot accept any responsibility for any incident that was the sole responsibility of the swimming teacher in charge of the class or lesson in which the incident occurred. Full liability, in such cases, is with the teacher delivering the lesson.


Here is a copy of our current Public Liability Insurance certificate

Alpha Steps


Learn to Swim


Discovery Ducklings

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Tel: 07825 441 311



Stages 1-5



Swimming for Life, Swimming for all...

Tel: 07825 441 311



Stages 1-5



Swimming for Life, Swimming for all...

Tel: 07825 441 311


Here are all the useful resources you may wish to read. If you have any questions or comments, please contact us