Alpha Steps


Learn to Swim


Discovery Ducklings

Swimming for Life, Swimming for all...

Tel: 07825 441 311



Stages 1-5



Swimming for Life, Swimming for all...

Tel: 07825 441 311



Stages 1-5



Swimming for Life, Swimming for all...

Tel: 07825 441 311

Swim Safe UK Ltd. Terms & Conditions

Acceptances of Swim Safe UK Ltd Terms and conditions

Parents, Guardians and Adult learners accept the Swim Safe UK Ltd terms and conditions at the time of booking when payment is made.

Condition of Pool Premises

Whilst Swim Safe UK Ltd will make all reasonable efforts to ensure that the condition of the pool premises including the changing rooms, washing facilities, the pool and poolside area are in suitable condition, they do not accept liability for any injury to a swimmer which may be caused by any defect and further advise that any claim arising from such a defect must be addressed to the proprietors of the pool premises.

Teaching Policies, Procedures and Parental Responsibilities

All Swim Safe UK Ltd Swimming Teachers are ASA Level 2 qualified and all Assistant Swimming Teachers are ASA Level 1 or above qualified. All our teachers have undergone enhanced CRB disclosure checks. It is our policy to provide a temporary replacement Swimming Teachers in the event of any instructor being absence. We reserve the right to replace Swimming Teachers, if necessary, once the term has started.

Swimming Teachers are only responsible for pupils during their swimming lessons and parents and/or guardians are responsible at all other times. The swimming lesson begins when the Swimming Teacher accepts charge of the pupil and ends when the lesson finishes.

Parents must remain on the premises whilst the pupil is in their lesson. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergency situation.

Parents/guardians must never distract the teacher during a lesson and should direct all communication through the Swim Safe UK Ltd coordinator. Parents/guardians attempting to speak with a teacher during the period that lessons are in progress is dangerous as it will distract the teacher from the supervision of the pupils in their lesson.

A quality assurance check on each teacher’s performance is performed each term by an internal verifier.

Special Needs

Swim Safe UK Ltd cannot accept responsibility for the medical condition or other special needs of any swimmer unless full disclosure of the details have been made to Swim Safe UK Ltd by the swimmer or the parent or guardian of a swimmer when first registering the swimmer for lessons or following any medical condition being confirmed during a course of lessons after the swimmer has been accepted for tuition.

Pupil Illness

If your child is unwell, we recommend that you do not bring them to their swimming lesson.

If your child has been ill within the last 14 days with diarrhea they should not attend their lesson.

Any swimmer known to be or found to be suffering from any infectious ailment or condition will not be allowed to participate in the lesson and it is the responsibility of each swimmer or (in the case of a child swimmer) the parent or guardian of the swimmer to ensure that the swimmer is fit and well enough to participate. Swim Safe UK Ltd will not accept liability for any infection passed to a swimmer by another swimmer in the class or in the pool.

Swimming Lesson Programme

The ‘Learn to Swim’ programme runs for a minimum of 35 weeks throughout the year, split into five/six terms, which track the school term.

Swim Safe UK Ltd Term dates, where possible, will run in conjunction with the school terms and where possible will take into account the school holiday periods. As public holidays fall mid-term, some lessons will take place on public holidays.

The ‘Learn to Swim’ programme classes are held over a 30-minute timeslot. 1-2-1 classes are held over a 30-minute timeslot unless different arrangements are made at the time of booking.

Pupil to Teacher ratios are no more than 7 pupils to 1 teacher in all Swim Safe UK Ltd lessons.

1-2-1 & 1-2-2 private lessons are restricted to childen aged 3 years and old at the discretion of Swim Safe UK Ltd and Adults.

Swimming Lesson Dress Code

We advise that all children should wear tight fitting costumes/trunks. (Baggy costumes/trunks can restrict movement)

In the interests of hygiene swimmers must shower before entering the pool, and all pupils with long hear should wear swimming cap or ensure it is securely tied back.

Chewing gum is not allowed during lesson.

All plasters and hair clips must be removed before swimming in case they come off in the water and then cause damage to pool filters.

Where possible, pupils should refrain from wearing goggles in Discovery Duckling, Duckling and Stage 1-2 as this can restrict progression.

Pupil Progression

All pupils on the ‘Learn to Swim’ programme work towards the Swim England Pre-School and Learn to Swim framework for Teaching Swimming. Swimming Teachers continually assess all pupils’ progression throughout the lesson and term.

Progression of all pupils will be at the judgment of the teacher and the Swim Safe UK Ltd swimming coordinator, in accordance with the progression within the criteria of each Swim England award. Pupils will be moved during term time if they meet the award outcomes required for movement to the next award and will not be deliberately held back until the end of a term before progressing. (During re-enrollment is the only time this is restricted).

Progress reports for all pupils on the ‘Learn to Swim’ programme will be issued in the last week of each term. All pupils must complete the outcomes within each of the awards before progressing onto the next award. Upon completion of an award the pupil will be issued with a notification email, where you can purchase a certificate and badge from Swim Safe UK Ltd web site.

Teachers of pupils that are ready to progress onto the next award will issue the Swim Safe UK Ltd coordinator with a moving up notification. Once this has been received the pupils parent/and or guardian will be informed of the change of stage, along with available time, day and swimming teachers available.

Due to the continuous progressive nature of our programme, and the variety of ability levels within each session, we cannot guarantee a specific time slot on progression, as a space within the next stage may not always be immediately available.

Consideration will be made to siblings and other family members.

Swimming Lesson Enrolments

Fees will be paid in advance of the new term. Refunds for non-attendance will not be given.

Refunds for pool closure due to excrement ofrvomit in the pool will not be given.

Payment can be made by Cash, Credit or Debit Card and Cheque (payable to Swim Safe UK Ltd).

Renewing Swimming Lessons

The Swim Safe UK Ltd web site states the start date of priority re-enrolment for enrolled pupils for the next term, which is approximately two week before the current term ends. Please note that if payment for a renewal is not received before the free booking date (approximately one week before the current term) stated on the Swim Safe UK Ltd website, we can no longer reserve your place in the new term and if another customer books the space, your space will be lost.

Changing and Moving Lesson

You may request a change of Time, Day or Swimming Teacher and we will accommodate your request, provided a space is available.

Pool Closure and Cancelled swimming lessons

For One to One lessons, Swim Safe UK Ltd must be notified of any cancellations prior to the start of the term up to a max of ONE sessions per eight weeks.

In the event of a closure/cancellation Swim Safe UK Ltd will make every attempt to contact our customers as soon as possible. All parents/guardians are encouraged to supply us with mobile telephone number for quick communication purposes.

In the unusual event of a pool closure due to mechanical failure, a credit note will be given in lieu of future payment for the following term. In an instance where a pupil is not returning to our classes for a further term, a refund for missed lessons will be given. Note no refund will be given in the event of an act of god (server weather, fire or explosion) preventing lessons or if the pool is closed due to vomit or excrement in the pool.

Refunds Policy

If after booking term lessons you wish to cancel, you may do so by contacting the Swim Safe UK Ltd swimming coordinator in writing, within 7 days of making the booking. You will receive a refund of the payment made, less 15% administration charge.

If you wish to cancel after 7 days of making the booking, you may do so by contacting Swim Safe UK Ltd swimming coordinator in writing at any time before your first lesson or up to 3 working days after your first lesson. You will receive a refund of payment made, less fees for the lesson provided if applicable and less 25% administration fee.

After this period, we cannot offer refunds or credit notes if you are unable to attend lessons.

In respect of private lessons (‘one-to-one’ ‘two to one’ lesson) if these are not taken after 6 weeks, then refunds will be limited to 50% of monies paid, less the value of the lessons delivered. If lessons are not taken after 3 months, then NO REFUNDS will be paid. The period of time for you to cancel lessons may be extended under extraordinary conditions. This will be entirely at the discretion of Swim Safe UK Ltd.

If you cannot attend for a number of lessons in a row for medical reasons, we can refund or credit the following terms lesson for those lessons missed if a copy of a doctor’s note is provided to the Swim Safe UK Ltd swimming coordinator.

Child Protection

Children over 8 years should change in the correct gender changing room. Children under 8 should be supervised when using the toilet. Customers accept that at times there will be physical contact between the teacher and their child, in a professional, caring manner. Child protection, including bullying, is in line with the Swim England child protection policies. This can be found under the following link


Payment/bookings can be taken either in person or by telephone and payments will be processed and recorded on a secure database. On completion of a booking a confirmation email/letter will be sent providing you with all the relevant important information needed for the new term. A receipt for payment will be provided on request at the time of payment.

Bookings will not be available to book on-line through the internet.

All bookings should be accompanied by a payment. Swim Safe UK Ltd accepts payment via the following methods: credit/ debit cards, cash or cheque and BACS.

Please note the following cards will not be accepted. American Express and Solo.

No provisional bookings will be taken under any circumstances, for either current or new customers, spaces cannot be confirmed unless payment is taken.


We like to encourage communication and welcome the discussion and points of issues to be raised with our Swim Safe UK Ltd swimming coordinator. Questions regarding the progression of pupils should be directed towards the Swim Safe UK Ltd coordinator who will speak with the pupils swimming teacher and provide feedback.

Changing Rooms & Viewing

Customers should aim to arrive no more than 5 minutes before the lesson and leave no more than 5 minutes after the lesson to help improve changing room comfort unless you are members of the venue. Only one parent/guardian is permitted on poolside per pupil.

We do ask that all parents/guardians remaining in the pool area are respectful to members. No footwear is allow to be worn on poolside unless with shoe covers provide by the venue. Parents/guardians are asked not to become unnecessary distractions for their child or teacher.

It is difficult for the teaching staff to gain full attention from their pupils if they are being distracted; progress can be affected if children are not fully able to concentrate.

NO photography or filming is permitted on poolside

NO food on poolside. Chewing gum is not allowed during lesson.

Valuables left in the changing area are at owner’s risk

Car seats and push-chairs etc. should not be left in the changing rooms as there is not enough room for them.


These terms and conditions apply to Swim Safe UK Ltd customer’s version updated 10 December 2018.

Swim Safe UK Ltd and the pool owners cannot accept any responsibility for any incident that was the sole responsibility of the swimming teacher in charge of the class or lesson in which the incident occurred. Full liability, in such cases, is with the teacher delivering the lesson.